Warranty and Returns
WARRANTY
All products are warranted for one year from the date of sale to the original consumer against defects in workmanship and materials. McFarlane’s only obligation shall be to repair or replace the product at the manufacturer’s option provided it is returned transportation prepaid to the factory within one year from the date of sale to the original consumer. Defects or failures due to incorrect installation, improper usage or handling, or by any other condition beyond our control, as to any and all of which McFarlane will be sole judge, are specifically excluded from this warranty. This warranty gives you specific legal rights.
Warranty for product not manufactured by McFarlane is limited to the warranty provided by the manufacturer. Contact a McFarlane representative before returning product for information and instructions. Not all products need to be returned. Shipping may be refunded after evaluation, but customer assumes risk of loss while in transit.
EXCEPT AS PROVIDED IN THIS AGREEMENT, THERE ARE NO EXPRESS WARRANTIES COVERING THE PRODUCTS, AND MCFARLANE SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO, OR RESULTING FROM ANY DAMAGE TO, OR DEFECT IN, SAID PRODUCTS. TO THE EXTENT ALLOWED BY LAW, EXCEPT FOR THE WARRANTY EXPRESSLY PROVIDED IN THIS AGREEMENT, MCFARLANE HEREBY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
RETURNS
Please call 800-544-8594 or email our returns department rma@mcfarlaneaviation.com for a R.M.A. (Return Merchandise Authorization) number and instructions. Submitting an RMA. request does not automatically constitute authorization. All discrepancies or damages must be reported within 5 days of receipt and original packaging must be retained.
It is the customer’s responsibility to verify application eligibility prior to starting the install. McFarlane is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser/installer to verify eligibility prior to install.
A refund cannot be issued on any product returned without proper F.A.A. identification, i.e. lost or unreadable part numbers and lot numbers. Product kits can be returned only if all the components of the kit are included. Returned merchandise and packaging must be in a sellable condition. Spark plugs are shipped in factory-sealed plastic cases; opened spark plug cases make the spark plugs non-returnable. Any product returned may be subject to a minimum 10% restock fee to be determined by McFarlane. Custom and special-order items are non-returnable. McFarlane will make a good faith effort for prompt correction or other adjustment with respect to any product which proves to be defective within the warranty period. Customer assumes risk of loss while in transit; it is highly recommended the returns be insured.